Refund Policy

Scope

This Refund Policy applies only to payments made for rental products and services available through the KGJS Expo Dashboard.

Booking Confirmation

A rental booking is considered confirmed only after:

• Successful payment through the supported payment gateway.
• Confirmation generated by the KGJS Expo system.

Cancellation Policy

• Customers may request cancellation of a rental booking before the rental items are prepared, allocated, or dispatched.
• Once preparation, allocation, or delivery has begun, cancellation requests may not be eligible for a refund.
• Each cancellation request will be reviewed individually.

Refund Eligibility

Refunds may be approved under the following circumstances:

• Duplicate payment.
• Accidental multiple transactions.
• Payment successful but booking was not created due to a verified technical issue.
• Cancellation approved by the KGJS Expo team before order processing.

Non-Refundable Situations

Refunds may not be provided in the following cases:

• Rental items have already been prepared or dispatched.
• Services have already been delivered.
• Incorrect product selection by the customer after confirmation.
• Failure to use the booked rental service.
• Change of mind after successful booking.

Refund Processing Time

Once approved, refunds will be processed within 7–10 Business Days.

• Refunds will always be credited to the original payment method used during the transaction.
• The actual credit timeline depends on the customer's bank or payment service provider.

Failed or Duplicate Payments

Please contact our support team immediately if:

• Your account is debited but no booking is created.
• The same payment is deducted more than once.
• You experience any payment-related technical issue.

Payment Gateway Charges

Payment gateway charges, bank charges, taxes, or other third-party processing fees may be deducted where applicable and permitted by law.

How to Request a Refund

To request a refund, please provide:

• Order ID
• Registered Name
• Email Address
• Contact Number
• Reason for the refund request

Refund Approval

Submitting a refund request does not automatically guarantee a refund. Each request is reviewed based on:

• Booking status
• Cancellation timing
• Order verification
• Service status
• Applicable business policies

Contact Us

For refund requests or payment-related support: